Returns are very costly to internet sellers of firearms. Due to the expense incurred by returns, we make every effort to ensure your order is shipped accurately and the product meets the standards of our advertising. If a return must be made, please note the following policies:
No returns will be accepted after 15 days of the delivery date.
You must first call to get a RMA # before returning any merchandise. Failure to do so will result in your return package not being accepted.
Return shipping charges are the responsibility of the customer in ALL instances except one in which we shipped you the incorrect item due to our error. If the incorrect product was shipped by our error, a call tag or return shipping label may be issued to return the item.
All returned items must be returned in the same condition in which we sent them. South Mountain Firearms reserves the right to evaluate the merchandise to determine if a refund or exchange will be made.
IMPORTANT – An RMA # and a detailed note explaining the reason must be included with all returns. Be sure to include all current contact information, ie, name, address, daytime phone number, email address and copy of the invoice.
For all items under a manufacturer warranty, the customer should handle the return directly with the manufacturer.
No returns will be accepted on any parts kits for any reason, including missing/damaged parts. Buyer assumes all responsibility for missing/damaged parts, etc when ordering a parts kit.
No returns will be accepted for cosmetic issues, missing items, etc once the firearm(s) has been transferred to you by your FFL (dealer). ALWAYS inspect your firearm(s) PRIOR to accepting the transfer from your dealer.
Shipping charges are never refunded. If you return an item for any reason, please know we will not refund the shipping charges you incurred when we shipped the order to you. No exceptions.
If we have to send a return shipping label to get an item back from your FFL for any reason (not passing background check, FFL refusing to do the transfer, you changed your mind, etc), we will deduct the return shipping charges from your refund.
All ammo sales are final. We do not accept any returns on ammunition.
Shipping charges are never refunded. If you return an item for any reason, please know we will not refund the shipping charges you incurred when we shipped the order to you. No exceptions.
If we have to send a return shipping label to get an item back from the FFL for any reason (you not passing background check, FFL refusing to do the transfer, you changed your mind, etc), we will deduct the return shipping charges from your refund.
South Mountain Firearms will not be responsible for packages returned to us that are refused delivery and you will be liable for additional shipping charges to re-ship any packages.
Refunds
Refunds will be issued in the same manner in which the original payment was made.
Credit Card refunds are subject to a 3% return fee.
Restocking Fee – If we deem a return was made without reasonable cause, or where we deem using our judgment the product meets the advertised condition, the refund will be charged a 15% restocking fee.
Canceled Orders – Any order canceled for any reason will be charged a 15% cancellation fee (maximum fee of $75.00).
Transfer Fees charged by your dealer – You should always inspect your firearm(s) PRIOR to completing the transfer with your dealer to whom the firearm(s) was shipped. Fees charged by a dealer transferring a firearm to the end user will not be refunded by South Mountain Firearms for any reason. These transactions are at the full risk and expense of the consumer.
Shipping charges are never refunded. If you return an item for any reason, please know we will not refund the shipping charges you incurred when we shipped the item to you. No exceptions.
If we have to send a return shipping label; to get an item back from your FFL for any reason (you failed a background check, FFL refused to do the transfer, you changed your mind, etc), we will deduct the return shipping charges from your refund.
Refused Packages
Refused packages will be subject to the return shipping charges. In the instance where the delivery of an order was refused is to be refunded, the refund will be minus the original shipping charge, the return shipping charges, and the restocking fee. Thank you for your understanding of this policy.
Exchanges
When returning items to be exchanged, please include estimated shipping charges to ship the replacement item.
All returned items must be in returned in the same condition in which we sent them. South Mountain Firearms reserves the right to evaluate the merchandise to determine if a refund or exchange will be made.
No exchanges/returns will be accepted for cosmetic issues once the firearm(s) has been transferred to you by your FLL (dealer). ALWAYS inspect your firearm(s) PRIOR to accepting the transfer from your dealer.
